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Questions & Answers about Our Policies and Products

We want you to have all the information you need to make your purchase at Clayton Gray. Here are some of the most common questions we receive from our visitors.

Questions

Where are your products shipped from?

Most of our products are located in our own Florida warehouse, and will be shipped from there when you place your order. We fulfill orders and ship them out every weekday during business hours, so most orders will leave our factory quite quickly.  Some in-demand or limited products may need to be shipped from our suppliers. 

What mail carriers do you use?

Orders are primarily shipped through UPS and FedEx. Products shipped directly from our suppliers may use different services.

Can you accommodate large design industry orders?

Yes, we are happy to accommodate the needs of our industry and trade clients. We can handle large orders, and we have special rates available for clients in the building or design industry. You’ll need to provide your reseller’s license and tax ID to take advantage of these rates. Find more information and set up an account here.

Can you ship my order gift wrapped?

Yes, we would be happy to ship your order with free gift wrapping/packaging. You can also add a personal message that will be printed on a card and shipped with your package. You can choose gift wrapping simply by requesting it in the instructions field on the checkout page. Include your personal message in the same field if applicable.

I would like my order expedited. How can I choose faster than standard shipping?

Please reach out to us directly via the information on the Contact Us page. We will provide you with an expedited shipping quote as quickly as possible.

Where can I track my order?

Please create an account and visit our Order Status page to track the status of your order. You can always access this information from our website.

Contact Us If You Need More Information

We want to hear from you if you have additional questions about our policies or products. Expect a fast response when you contact us.