Policies

PAYMENT INFORMATION:

Clayton Gray Home accepts American Express, Visa and Mastercard. All credit card payments are processed through secure servers. You may also contact us by phone, if you do not feel secure ordering online.


TAX:

Purchases shipped to Florida residents will be charged 7% sales tax.  Purchases shipped to any other state, will not be charged tax.

SHIPPING INFORMATION:
 
Most purchases are shipped from our Florida warehouse by regular mail service, UPS or FexEx. Orders are shippied on business days, which are Monday through Friday, excluding Holidays. In the event there is a delay in your order, we will notify you via email. Note: Some items are sent direct from our suppliers and may take longer, and items ordered together may not arrive in the same box.
 
STANDARD DELIVERY:
 
Clayton Gray Home is pleased to offer FREE SHIPPING on all purchases for standard delivery.  Should you require faster shipping, please contact
sales@claytongrayhome.com for expedited shipping quotes.  We are able to ship purchases to addresses in the United States only.

GIFT BOX & WRAPPING:

If you would like gift packaging for your order, please include this message in your checkout instructions.  We are happy to do this for you at no additional charge.  We will include a handwritten gift card with your personal message.  Some oversized and drop-shipped items cannot be gift-packaged.
 
RETURNS & EXCHANGES:
 
If for any reason you are not satisfied with an item, simply return it for an exchange or refund of the merchandise value.  You may use the regular mail service, UPS or FedEx.   We will accept returns up to 14 days from when they were shipped to you. Once item is received and inspected, your credit card will be credited for the full amount, less shipping charges from the Free Shipping offer. After 14 days, we can not accept returns.  We are not able to accept returns on sale items.

To return an item, please include a copy of the invoice sent to you at the time of purchase, a reason for return, and ship it to the following address:

Clayton Gray Home
2021 W. Kennedy Boulevard
Tampa, FL  33606
Attn:  Returns          

MADE TO ORDER:

Made to order items, not pertaining to damage, are subject to a 25% restocking fee for return.

PRIVACY/SECURITY POLICY: 

We do not keep your email address or details for any pupose other than to contact you regarding an order or alert you of our special prices. Your details are not sold or passed on to any third party.

CREDIT CARD NUMBERS:

We do not store any credit card numbers after transactions have been processed. Your credit card numbers are encrypted through a secure socket layer for security purposes.

If you have any further questions, please email us at sales@claytongrayhome.com.